Refund Policy for CadenceGuard
At CadenceGuard, located at 52-70 68th Street, New York, New York, 11378, USA, we value customer satisfaction. This Refund Policy explains the conditions under which refunds may be requested for our antivirus software products and related digital services.
1. Eligibility for Refunds
Refunds are available only under the conditions outlined below:
- Refund requests must be submitted within 14 days of the original purchase date.
- The refund applies only to first-time purchases of CadenceGuard antivirus software.
- Subscription renewals, upgrades, and add-on services are generally non-refundable unless required by law.
2. Non-Refundable Items
The following are not eligible for refunds:
- Services already fully delivered or activated.
- Renewal payments after the subscription term has started.
- Refund requests submitted after the allowed refund period.
- Purchases made through third-party resellers or marketplaces.
3. How to Request a Refund
To request a refund, please contact our support team with the following details:
- Your full name and registered email address
- Order ID or proof of purchase
- Reason for the refund request
Refund requests must be sent to info@cadenceguard.pro.
4. Refund Processing
Once your refund request is approved, refunds will be processed within 7–10 business days. Refunds will be issued using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.
5. Subscription Cancellation
You may cancel your subscription at any time to prevent future billing. Cancellation does not automatically qualify for a refund unless it meets the refund eligibility criteria outlined in this policy.
6. Chargebacks
Initiating a chargeback without contacting CadenceGuard support first may result in account suspension and loss of access to services. We encourage customers to reach out to our support team to resolve any billing issues directly.
7. Changes to This Refund Policy
CadenceGuard reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
- By email: info@cadenceguard.pro
- By mail: 52-70 68th Street, New York, New York, 11378, USA